Store Policies
Because We Care
At Tranquilita, we want to give our customers the most enjoyable reading and shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us.
Shipping Policy
How It Works
As most of our products are custom made, it may take our supplier 1-4 days handling time to ship your product. As soon as your product is shipped you will receive the tracking information.
Returns and Refunds
How It Works
At Tranquilita we strive for 100% customer satisfaction. In the event that your product arrives damaged or not as described please contact us to request a replacement or a refund.
Our Privacy Policy
Your Data is Secure
Our user’s privacy is of the highest importance to us. This site uses cookies for the purpose of analytics. Payments are made through trusted third party banking providers (we never see your banking details). When you make a purchase your name and address will be provided to our trusted suppliers for shipping purposes only. Unless legally required we will never share your information with third parties other than for the purpose of processing payment & shipping.